Shipping & Returns
SHIPPING & DELIVERY
OUR SHIPPING RATES
|Shipping zones||Shipping Cost (Flat Rate)||Weight allowance|
|UK (Mainland)||£5.95||(up to 100kg)|
|Ireland||£5.95||(up to 100kg)|
|Belgium||£5.95||(up to 100kg)|
|Netherlands||£5.95||(up to 100kg)|
|Germany||£5.95||(up to 100kg)|
|Jersey & Guernsey||£16||(up to 100kg)|
If you don’t live in one of these countries, please contact us and we’ll see if we can help.
We use UPS to deliver all of our Canvas Prints. (Weekday delivery only).
We use DHL to deliver all of our Mounted Prints. (Weekday delivery only).
All of our prints are custom made to order. We aim to deliver our canvas prints to you within 7 working days, and our mounted prints within 10 working days. (Weekday delivery only).
All of our prints are quality checked before dispatch reducing the chance of damage. However, in the unlikely and unfortunate event of damage in transit we will arrange to replace the product as soon as possible.
You must report the damage to us within 10 days and you will be asked to provide photographs of the damage to help us process the replacement as quickly as possible.
Should you be unhappy with your purchase or simply change your mind, we offer a 28 day money back guarantee.
If more than 28 days have gone by since receiving your print, we can’t offer you a refund or exchange.
The items must be returned to us in the original condition and all packaging must be intact.
Please note, the original shipping costs associated with your order are non-refundable.
Should you wish to make a return, you will be responsible for paying for your own shipping costs. Please package the items in their original box and kindly consider using a signed-for delivery service with proof of postage. (If you are unsure of where to go, we usually suggest https://www.parcel2go.com/). Please note though that you will have to bear the direct cost of returning the product and incur all responsibility associated with your return.
Unfortunately we can't accept returns on a product that’s made to your specific requirements (ie: custom colours or special sizes), as a bespoke item cannot be resold via our website.
If you need to apply for a refund please contact us at firstname.lastname@example.org and kindly provide your customer name, order number and the items you wish to return.