We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
All of our prints are quality checked before dispatch reducing the chance of damage. However, in the unlikely and unfortunate event of damage in transit we will arrange to replace the product as soon as possible.
You must report the damage to us within 10 days and you will be asked to provide photographs of the damage to help us process the replacement as quickly as possible.
Should you be unhappy with your purchase or simply change your mind, we offer a 28 day money back guarantee.
If more than 28 days have gone by since receiving your print, we can’t offer you a refund or exchange.
The items must be returned to us in the original condition, with no hanging fixtures attached, and all packaging must be intact.
Please note, the original shipping costs associated with your order are non-refundable.
Should you wish to make a return, you will be responsible for paying for your own shipping costs. Please package the items in their original box and kindly consider using a signed-for delivery service with proof of postage. (If you are unsure of where to go, we usually suggest https://www.parcel2go.com/). Please note though that you will have to bear the direct cost of returning the product and incur all responsibility associated with your return.
Unfortunately we can't accept returns on a product that’s made to your specific requirements (ie: custom colours or special sizes), as a bespoke item cannot be resold via our website.
- Once your product has made its way safely back to us and passed our quality control check, your refund will be processed and credited back to your original payment card within 20 working days.
If you need to apply for a refund please contact us at firstname.lastname@example.org and kindly provide your customer name, order number and the items you wish to return.